Frequently Asked Questions
Find answers to common questions about our services
If the user has auto-renewable subscriptions, notify them that their billing will continue through Apple and request that they cancel their subscription before continuing.
No. All users should be allowed to delete their accounts, regardless of where they’re located.
Yes. People expect that all data associated with their account will be deleted when the account is deleted. This includes user-generated content that’s shared with others, such as photos, video, text posts, and reviews. If local laws and regulations require that you maintain certain data, inform your users.
No. If your process for account deletion is manual or otherwise takes time to complete, this is acceptable. Inform the user how long it will take to delete the account and provide a confirmation when the deletion has been completed. Make sure that the time taken to delete accounts is in accordance with the local laws where your app is available.
Yes. Users should have the option to delete automatically generated accounts (sometimes called “guest” accounts) and the data associated with those accounts. Make certain that any automatic account creation in your app is in compliance with the local laws where your app is available.
Linking out to the default web browser during signing in or registering an account is not an acceptable alternative for providing account removal within the application.
Applications that support 'Sign in with Apple' must use the Apple-specific account deletion flow to properly support users who wish to remove their accounts.
Yes, it's appropriate to ensure that account deletion is intentional and desired by the account holder.
It depends. You may use additional customer service flows to confirm and facilitate the account deletion process, but the user must have the option to delete their account independently.
But I must explain to you how all this mistaken idea of denouncing pleasure and praising pain was born.
How long is the warranty?
How to return the product?
What are the required conditions to return the product?
How and when will I receive the money I paid?
Yes, except innerwear clothes and software items.
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